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Terms & Conditions

Vehicle Type

  • It is the passenger’s responsibility to ensure that they order the correct type of vehicle in order to carry the numbers of passengers and luggage.


  • Prices quoted and paid are for passengers being ready to travel at the booked time.

  • Car parking is charged at cost. Flights are monitored using Flight Radar 24 and other internet sites. Your driver will arrive when the flight is scheduled to land and wait at allocated meeting point 60min after plane landed, after this time a waiting charge of £5 per 15 minutes will apply for delayed situations.

  • For delayed flights upto 3 hours we will reschedule your collection free of charge at a suitable time to the drivers workload but within 3 hours.   If this is not possible a refund of the collection will be given, If customer refuses amended collection no refund will be given.

  • For flights delayed longer than 3 hours your booking will automatically be cancelled and treated as a no show.   If collection is still required a new booking must be made, no refund will be given as your flight operator will be responsible for any losses incurred or compensation.


Booking Confirmations

  • We will send e-mail confirmations to all of our passengers, provided they have included a valid e-mail with their booking. This will include phone bookings as well as web bookings. No booking will be accepted unless confirmed by us.



Payments can be made by the following methods:

  1. Cash or card to the driver.

  2. Prepay by Credit/Debit Card/ Bank Transfer


Waiting Time Charges

  • All pickups from the airports and cruise ports are allowed 1 hour free from the landing time/docking time. Any further waiting time will be charged at £5 every 15 min. Flight delays are exempt from this charges.

  • Pickups from home, hotel, offices and other venues are allowed 10 minutes from the actual booked time, thereafter £5 will be charged every 15 minutes.

  • The driver may refuse delayed pick ups but it will still be chargeable plus waiting time for over sleeping and not being ready to depart as it may affect our next bookings.


Additional Passengers and Luggage

  • Additional passengers and luggages may be added but not exceeding the numbers per vehicle type ordered but maybe charged extra for the suitable vehicle rate.


Additional Drop offs and Pick ups

  • Additional drop offs and pickups will be charged per mile with a minimum fee of £5.00 per diversation.


Booking Cancellations

  • Airport bookings can be cancelled in advance by giving 48 hours notice. 

  • Any booking made on the basis of paying cash to the driver secured with a credit card or debit card will be charged the full fare in the event of cancellations notified under 48 hours.

  • All pre paid booking cancellation notified under 48 hours will not be refunded.

  • Invoices will be sent for cancellations of a booking that have not been pre-paid, These invoices must be paid within 7 days and any unpaid invoices will incur a minimum 10% charge of the original invoice amount. The time stipulated for payment shall be of the essence of the Agreement. Failure to pay within the period specified shall entitle us to write to you and upon the expiration of seven days notice, to charge you for costs and expenses incurred in recovering late payments, and to charge interest at the rate then in force pursuant to the Late Payment of Commercial Debts (Interest) Act 1998 as at the due date or on the above rate whichever is the greater.


No Show

  • No show is defined as follows: If passenger books a private hire car with us and failed to meet the driver on pick up time, this will include home, hotel and other private address. This will include wrong date wrong time bookings.

  • If a passenger books a pick up from an airport and fails to meet the driver in the arrival hall.This means that the driver will wait in the arrival hall up to 1 hour from flight landing time and if the passenger fails to meet within this time limit or make contact to inform their status at the airport will be considered as a no show.

  • All bookings made online or over the phone on basis of paying cash to the driver, will be charged the full amount in the event of a no show.

  • All bookings pre paid by a credit or debit card will not be refunded in the event of a no show.



  • The driver will take the route to a destination by considering the following facts: the trafic, time, road closures, diversions.



  • The company accept no liability for the following: Severe traffic delays, road closures, extreme and poor weather conditions.

  • Please note that we provide child booster seats as a courtesy service. Whilst we make every effort to ensure child seats are available, we cannot guarantee, suitability for your child, or availability for your journey. Usage of child seats is entirely at the passenger’s discretion, and we cannot be held responsible or liable for their usage.

  • We will endeavour to ensure vehicle arrive at the time and place as requested. We cannot however accept responsibility for delays caused by circumstances beyond our control, such as mechanical failure, traffic jams, traffic accidents or extreme weather conditions. We do not accept responsibility for any consequential loss.

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